Shipping policy

# Shipping Policy

**Last updated: August 21, 2026**

Thank you for shopping with San Judas Tattoo. This Shipping Policy explains how physical products purchased from sanjudastattoo.com are produced, shipped, tracked, and handled when delivery issues occur.

## Made-to-order fulfillment

Our physical products are made to order. We work with Printify and its network of independent print providers to produce and ship each item after an order is placed.

Because products may be fulfilled by different print providers, an order may ship from a facility in the United States or another country or region. The fulfillment location, carrier, and available shipping methods can vary by product, selected variant, inventory availability, and delivery address.

## Where we ship

Shipping availability is determined by the product, print provider, selected shipping method, and destination. Enter your complete delivery address at checkout to see whether an item can be shipped to your location.

If shipping is unavailable for a product or destination, checkout may prevent the order from being completed. We may also contact you if a destination restriction or address requirement is discovered after checkout.

Some destinations require additional recipient information, such as a telephone number, email address, or local tax identification number. We may contact you if information required by the carrier or destination country is missing.

## Production time

Most products require approximately **2–7 business days** for production before they are shipped. Production time is separate from carrier transit time.

Production estimates are not guaranteed. Fulfillment may take longer because of inventory shortages, quality-control reprints, large orders, peak seasons, holidays, severe weather, carrier disruption, or other circumstances outside our reasonable control.

Priority or upgraded shipping, when available, generally shortens transit time only and does not necessarily shorten production time.

## Shipping rates and methods

Available shipping methods, estimated delivery ranges, and shipping charges are shown at checkout. Rates vary by product, print provider, destination, package weight, and shipping method.

The amount shown at checkout is the shipping charge for the order based on the information available at that time. We do not promise a fixed shipping rate or free-shipping threshold unless the offer is expressly displayed at checkout.

## Estimated delivery time

Estimated delivery consists of:

1. production time; plus
2. carrier transit time.

The delivery range displayed at checkout is an estimate, not a guaranteed delivery date. Business days generally exclude weekends and public holidays. International orders may take longer because of customs clearance or local carrier conditions.

If you need an item for a specific date, please order early. We cannot guarantee arrival by a holiday, event, birthday, or other deadline.

## Split shipments

Items in the same order may be produced by different print providers or at different facilities. As a result, your order may arrive in two or more packages on different dates. Each tracked shipment may receive its own tracking number.

You will not be charged an additional shipping amount after checkout merely because we divide an order into multiple shipments, unless you later request and approve a paid change or reshipment.

## Tracking

When tracking is available, tracking information will be sent after the applicable package ships. Carrier systems may take time to display the first scan.

Some print providers or shipping services may use untracked delivery. If tracking is unavailable, your shipping confirmation will not contain a tracking number. An order containing multiple packages may have separate tracking links, and packages may update or arrive at different times.

## Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, and any destination-specific contact or tax information required for delivery.

Contact us as soon as possible if you notice an error. We will try to request a correction before production or shipment, but changes and cancellations are not guaranteed after an order enters production. After production begins, changing the destination country is not supported.

If a package is delayed, returned, lost, or undeliverable because the customer supplied an incorrect or incomplete address, refused delivery, failed to collect the package, or omitted required recipient information, a replacement or reshipment may require an additional charge. Any remedy will be provided in accordance with applicable law.

## P.O. boxes and restricted addresses

Support for P.O. boxes, military addresses, parcel lockers, and similar addresses depends on the print provider and carrier. If checkout accepts the address, this does not guarantee that every carrier can complete delivery. We may request an alternative street address when required.

## International orders, customs, duties, and taxes

International shipments may be subject to import duties, customs fees, taxes, brokerage fees, or other charges imposed by the destination country.

Taxes or duties may be collected at checkout where supported. Unless checkout expressly states that all import charges are included, the recipient is responsible for charges assessed upon import or delivery. These charges are not controlled by San Judas Tattoo and are not additional shipping fees paid to us.

Customs clearance may delay delivery. We cannot mark an order as a gift or declare a value different from the actual transaction value.

## Delayed or missing orders

Carrier estimates are not guarantees. Before contacting us, please review the tracking history, confirm the delivery address, and check with household members, neighbors, building staff, or the local carrier where appropriate.

If an order has not arrived by the latest estimated delivery date, contact us promptly. Reports concerning a shipment that appears lost or materially delayed should be submitted no later than **30 days after the estimated delivery date** so that we can investigate with the print provider or carrier.

Please include your order number, the email address used at checkout, the delivery address, and any relevant tracking information. Depending on the investigation and applicable law, we may offer a replacement, refund, or another appropriate resolution.

## Packages marked delivered but not received

If tracking shows “delivered” but you cannot locate the package, verify the address, look around the delivery location, check with others at the address, and contact the carrier. Carrier scans can occasionally appear before the package is physically available.

If the package is still missing, contact us promptly with your order number and tracking information. We will review the available delivery evidence and assist with the next appropriate step. A replacement or refund is not automatic when carrier tracking confirms delivery, but this does not limit rights that cannot be excluded under applicable law.

## Damaged, defective, or incorrect items

If an item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within **30 days of delivery**. Include your order number and clear photographs showing the complete item, the issue, the printed design, and, when relevant, the packaging and size label.

Eligible claims may be resolved with a replacement or refund. You generally do not need to return a damaged or defective item unless we provide specific instructions. For further details, review our Refund & Return Policy at:

https://sanjudastattoo.com/policies/refund-policy

## Cancellations

Because products are made to order, contact us immediately if you need to cancel an order. We will make a reasonable effort to stop the order before production begins, but cancellation is not guaranteed once the order has entered production.

## Refused and returned-to-sender packages

If a shipment is returned to the sender, contact us. We will review the carrier status and reason for return. Reshipping may require payment of additional production or shipping costs when the return resulted from an incorrect address, refusal, failure to collect the package, or another circumstance attributable to the recipient. Remedies required by applicable consumer law remain unaffected.

## Digital products

This policy applies to physical products only. Digital products, if offered in the future, are delivered electronically and are not subject to physical shipping terms.

## Contact us

For shipping questions or order support, use our Contact page:

https://sanjudastattoo.com/pages/contact

You may also email:

daneil@sanjudastattoo.com

Please include your order number when contacting us about an existing order.

## Changes to this policy

We may update this Shipping Policy to reflect changes in products, print providers, carriers, checkout settings, or legal requirements. The version published on sanjudastattoo.com at the time of purchase will apply to the order, except where a later change is required by law or is more favorable to the customer.

Nothing in this Shipping Policy limits any mandatory rights or remedies available under applicable consumer protection law.